- Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution\n \n
- Position a repair, upgrade, or attachment so it's clear that the recommendation helps to solve the customer's issue\n \n
- Identify and validate strategies for setting realistic resolution expectations\n \n
- Identify and practice ESD precautions\n \n
- Identify the customer statements that generate a Safety First case\n \n
- Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries\n \n
- Explain why documentation is important to the service workflow. Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.\n \n
- Find and use any Apple product's serial number to determine its level of coverage\n \n
- Describe the importance of accurate troubleshooting to the business and the customer\n \n
- Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level evaluation and isolation skills\n \n
- List the tools and resources that are available to help troubleshoot\n \n
We provide the best certified instructors available, learn form the real experts
If a training requires books and training materials, we will provide them at no extra cost to you
No need to worry about bringing any computers with you, our Training Center is equipped with current generation Mac and iOS devices
Our team is available to help you in any matter. We even provide job placement support and guidance.
Free coffee and beverages available anytime, including free pizzas at the end of the class
You won’t only leave successfully trained, but with a certificate approved and recognized worldwide
Why ITMC Training Center?
Flexible Payment Plan
Our payment plans gives you financial freedom while making sure you can take any of our certified trainings. Register for only $200 and you will be confirmed and your seat will be ready! Our team will help you create a flexible payment plan to spread the final amount in sections, according to your need, not ours. Contact us!
Ask for our current offers or discounts, you can qualify for discounts based on your current student status or employment. If you are a student, you can receive up to 60% off our regular prices. For companies, we have great corporate discounts, the more the students the more the discount. Learn more.
We are the only Authorized Training Center to really guarantee your learning experience and make sure you take the most out of the training and constantly changing tech world. How? it’s simple: Take a class today and if within 3 months there is a new version, you can take the updated training for free. That’s right, a completely free class. Contact us! and remember to read our Terms and Conditions here.