OS X Support Essentials

El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience. For Students Enrolled in a Virtual Class:
Each student will need to setup two (2) computers in order to take the class virtually. The first can be a PC, tablet or Mac. The second computer must be a Mac and you will need the software (and version) being taught in the course already installed on your computer. This setup will allow virtual students to view the presentation on one computer and do support exercises on the other one.
Upon completion of the OS X Support Essentials 10.11 (El Capitan 101) course, students will be able to:
  • The OS X El Capitan troubleshooting process
  • How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
  • OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
  • How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification
  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X
  • Part 1: Installation and Configuration
    • Install OS X El Capitan
    • Setup and Configuration
    • OS X Recovery
    • OS X Software Updates
  • Part 2: User Accounts
    • User Accounts
    • User Home Folders
    • System Security
    • Keychain Management
  • Part 3: File Systems
    • File Systems and Storage
    • FileVault
    • Permissions and Sharing
    • File System Troubleshooting
  • Part 4: Data Management
    • Hidden Items, Shortcuts, and File Archives
    • System Resources
    • Metadata and Spotlight
    • Time Machine
  • Part 5: Applications and Processes
    • Application Installation
    • Document Management
    • Application Management and Troubleshooting
  • Part 6: Network Configuration
    • Network Essentials
    • Advanced Network Configuration
    • Network Troubleshooting
  • Part 7: Network Services
    • Network Services
    • Host Sharing and Personal Firewall
  • Part 8: System Management
    • Peripherals and Drivers
    • Print and Scan
    • System Troubleshooting
  • What's included?

    Certified Instructor

    We provide the best certified instructors available, learn form the real experts

    Book*

    If a training requires books and training materials, we will proved them at no extra cost to you

    Workstation

    No need to worry about bringing any computers with you, our Training Center is equipped with current-gen iMacs

    Support 24/7

    Our team is available to help you in any matter. We even provide job placement support and guidance.

    Beverages

    Free coffee and beverages available anytime, including free pizzas at the end of the class

    Certificate

    You won’t only leave successfully trained, but with a certificate approved and recognized worldwide

    Why ITMC Training Center?

    Flexible Payment Plan

    Our payment plans gives you financial freedom while making sure you can take any of our certified trainings. Register for only $200 and you will be confirmed and your seat will be ready! Our team will help you create a flexible payment plan to spread the final amount in sections, according to your need, not ours. Contact us!

    Deep Discounts

    Ask for our current offers or discounts, you can qualify for discounts based on your current student status or employment. If you are a student, you can receive up to 60% off our regular prices. For companies, we have great corporate discounts, the more the students the more the discount. Learn more.

    3-Month Guarantee

    We are the only Authorized Training Center to really guarantee your learning experience and make sure you take the most out of the training and constantly changing tech world. How? it’s simple: Take a class today and if within 3 months there is a new version, you can take the updated training for free. That’s right, a completely free class. Contact us! and remember to read our Terms and Conditions here.

    Price
    $ 1,800
    What do you get
    • Certificate
    • Worldwide recognition
    • Certified instructor
    • Small classes
    • Apple Hardware
    • Job placement help
    • Payment plans
    • Student discounts
    Information
    • Seat can be reserved with just $195 upfront payment
    • Classes run every month
    • Digital book is provided
    • Special offers every week
    • Content is always up to date
    You may qualify for:
    • Corporate Discount
    • Student Discount
    • ACN Discount
    • Social Network Discount
    • Visit our Promotion page
    Questions?
    We have a 60min fast response policy. If we don't get back to you by the 60min deadline, you may qualify for a discount.* Isn't that great?
    +1 (888) 477 - ITMC
    4862